1. In the end it was a victory for organisation over enthusiasm.

2. We know that because we are a big organisation, these mistakes can have significant impact.

3. The organisation needs to map their business to customer needs.

4. The organisation has been contacted for further detail on the trial.

5. As a result, the organisation looked for an alternative service provider.

6. You buy an organisation, why change what they do?

7. However, success depends on the individual organisation getting on top of their own disruption.

8. Where our organisation and process were lacking, we will add oversight.

9. In an organisation as large as Commonwealth Bank, mistakes can be made.